Discover the latest trends and express your unique style with Pretty Boutique, your go-to online destination for fashion-forward clothing and accessories in the UK.

For any queries, contact shop@prettyboutique.co.uk.

Refund / Returns Policy

Thank you for shopping with Pretty Boutique. We want to ensure that you have a satisfying shopping experience, and we understand that sometimes circumstances may require a refund. Please review our refund policy below:

Your legal rights

When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Our policy
In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods in the original packaging to us with the original till receipt within 14 days of receiving the goods and we will offer you an exchange or a credit note.

1. Eligibility for Refunds

- To be eligible for a refund, you must have purchased the product directly from our website, www.prettyboutique.co.uk/

- Your request for a refund must be made within 14 days from the date of purchase.

2. Refund Process

- To initiate a refund, please contact our customer support team at shop@prettyboutique.com. You will be required to provide proof of purchase, such as your order number or email receipt.

- Once your request is received, we will review it and notify you of the approval or rejection of your refund. We may require additional information to process your request.

- The item will need to be returned for evaluation.

- If your refund is approved, it will be processed within 3-10 business days. The refund will be issued using the same payment method used for the original purchase.

3. Non-Refundable Items

- Some products may not be eligible for a refund due to their nature, including but not limited to:
- Gift cards or promotional codes
- Perishable goods
- Items that have been used, damaged, or altered

4. Shipping Costs

- Shipping and handling charges are non-refundable, except in cases where we made an error in shipping, or the product was received damaged.

5. Return Shipping

- If a return is required for a physical product, you may be responsible for return shipping costs unless otherwise specified by our customer support team. We recommend you send the item with tracking, as Pretty Boutique is not responsible for items lost in transit.

6. Damaged or Defective Products

- If you receive a damaged or defective product, please contact us immediately. We will provide instructions on how to return the item, and we will cover any associated shipping costs.

7. Cancellation Policy

- If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request. Once an order has been shipped, our standard refund policy applies.

8. Changes to Refund Policy

- Pretty Boutique reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately and will be posted on our website.

Please feel free to contact our customer support team if you have any questions or need further assistance. We appreciate your business and are committed to providing you with the best possible service.